Privacy policy
Updated on October 16, 2026
In short: Julu keeps your shop and customer data so you can find it on your phone and back it up. No ads, no tracking, nothing is sold. You can export everything and delete everything.
Who we are
Julu is an app published by Capacitix (Guinea). For any question about your data: contact@capacitix.com.
The data Julu processes
- Your account: your email address, used to sign in with a 6-digit code.
- Your shop: name, manager's name, address, phone, email, logo (emoji or photo), signature, currency, invoice and reminder settings, and your phone's time zone and language (to send reminders at the right time, in your language).
- Your customers and credits: what you enter (each customer's name, phone, email and note; credits, items, payments, due dates).
- Reminder emails: for each email sent to a customer, its date, its status (sent, failed) and the address used.
Julu uses no ads, no analytics and no tracking. Julu does not collect your location and sells no data.
Phone permissions
- Contacts: when you choose “From contacts”, only the contact you tap is read (name, phone, email). Your address book is never copied.
- Photos and camera: only the photo you choose for the shop logo, reduced to 256 × 256 pixels.
- Face ID or passcode: the check is done by iOS. Julu receives no biometric data.
- Notifications: due-date reminders are scheduled on your phone, with no notification server. When the lock is on, they show no name or amount.
Where your data is kept
- On your phone, in the app's database: Julu works without internet.
- At Supabase, our host, in the European Union (Ireland): backup, sync and sign-in. Each merchant can only access their own data.
- At Resend, our email service (United States): sign-in codes and reminder emails to customers. Resend receives the recipient's address and the email's content.
Traffic between the app and these services is encrypted (HTTPS). These providers process data only to provide their service to Julu.
Reminder emails to your customers
If you turn on “Email the customer” for a credit, Julu sends an email to the customer on your behalf on the due date, then 3 and 10 days later if the credit is not settled: 3 emails at most. The sender shown is “your shop via Julu”, and the customer can reply to you directly. You remain responsible for the people you record and notify: only add a customer's email if they agree to be contacted. A customer who no longer wants these emails can ask you, or write to contact@capacitix.com.
How long
Your data is kept as long as your account exists. When you delete your account, all your data (shop, customers, credits, payments, reminder emails) is erased from our servers and from your phone. The host's technical backups are then erased automatically. Signing out erases the data on the phone, not the account's.
Your rights
- View and correct: directly in the app.
- Export: Settings › Export to Excel or CSV.
- Delete: in the app (Settings › Account › Delete my account), or by writing to contact@capacitix.com.
For any other request (access, objection, question), write to contact@capacitix.com. We reply within 30 days.
Children
Julu is meant for merchants. The app is not intended for children.
Changes
If this policy changes, the date at the top of the page is updated. Any important change is shown in the app.